If you've purchased a Polarr membership and noticed that you have been having issues with accessing the premium features, there may be a few things you need to check:
- Make sure you are logged in
- You can only purchase and have access to a Polarr membership if you are logged in. In some cases, you may be logged out following your Polarr membership purchase, so please log back into your account to access the premium features.
- Restore your Polarr membership
- If you are logged in and unable to access premium features, you may just need to restore your Polarr membership. You can do this by going into the Profile tab > tapping on the 'Settings' icon in the top left corner > 'Restore purchases'. Your Polarr membership should now be synced to your Polarr account.
For Apple devices, your Polarr membership is linked to your Apple ID. This means you are only able to access your Polarr membership on devices where you are logged in with your Apple ID.
As a reminder, we do not allow Polarr account sharing. Please do not share your Polarr account details with anyone.
If you are still having issues with your Polarr subscription, please contact our Support Team. When reaching out about subscription issues, please be prepared to share your Polarr membership type (Polarr Studio/Polarr Lite), subscription frequency (monthly/yearly), date of purchase, proof of purchase, and your Polarr username/email with our team.